I recently contracted with Von Paris Moving & Storage to help me with a move of household items from the DC area to a remote part of the US. From the very beginning of the process, I was very impressed with the incredible customer service, responsiveness, and great care that Von Paris offered. I wasn't familiar with the remote visit to identify items that needed to be shipped, but Link was right there assisting me the whole time with preparing a remote inventory. If I had a question, he was glad to help - answering emails and phone calls the same day! Deb-b was my move coordinator - she was incredible, too! She, too, offered constant attention and care - ALWAYS providing updates, explaining next steps and very attentive to what was needed for such a complex move. Packers and movers on both sides (pick-up/delivery) were super nice and efficient. Everything arrived safely! As previously mentioned, move required coordination that included smaller trucks and 'out-of-the-way' navigation. Again, Von Paris was exceptional with every step! I don't have time to provide many online reviews, so I just focus on those companies and people that exemplify selfless service and go out of their way to deliver the company mission. The Von Paris Team achieved all of these endpoints and exceeded our expectations in every way! Many thanks!
I’ve been through almost 20 moves across the country and around the world…Von Paris made this move as pleasant as possible in this tough Summer moving environment! From pickup to delivery the Von Paris team was pleasant and professional! Of special note was Deb, my move coordinator! From beginning to end, even beyond delivery, Deb kept me fully informed—I was especially pleased she worked a delivery date around my travel schedule. Deb was also extremely helpful in making me aware of contract details that made delivery delays more palatable. While I was pleased with everything except the delivery delays, Deb is the specific reason I’ll use Von Paris again if the occasional arises and will highly recommend them to my friends and associates.
Moving can almost always be a significant challenge, take longer, cost more and be more difficult and problematic than anticipated. All that said and acknowledged, I have to say that the Von Paris Moving & Storage Team made this whole experience as painless, seamless and complication free as possible. This has been the best moving experience that I have ever had and I give the entire operation a full five-star recommendation without hesitation. Starting with first contact and the original estimated quote, staff were professional, responsive, helpful and very through and precise which meant no surprises! Our move coordinator, Angela, was excellent, kind, friendly, thoughtful and did an amazing job coordinating the whole and following up to make sure that everything was clear and done to our satisfaction. Fernando and his moving team were incredible; I still have no idea how they were able to accomplish all that they did! Alexandra was amazing, keeping the team moving and driving the truck. Also, Butch and Tom (and crew) at the Von Paris warehouse were extremely kind and helpful! Thank you so very much! You see, just to give you a sense of how far this company is willing to go to help, we did run into unexpected problems. Our two largest (and most precious) pieces of furniture would simply not fit up the stairs to our new place in a historical district! At the end of a long and taxing day, that felt like a devastating blow and we were scrambling (on a Sunday evening) to find a solution. Well, to their credit, the Von Paris team offered to take the pieces to their warehouse for safekeeping and to give us a couple of days to find a solution. That eventually turned into 10 days of their holding onto our furniture and thier going out of their way to help me disassemble them (separately - on two different occasions) and properly load them into my car ... all at no additional charge whatsoever. Definitely a seven star service company all the way!! By the way, in case you're interested, we did successfully move the parts up the stairs and fully reassemble both pieces of furniture in our new place :-) Thank you Von Paris Team.
Used VonParis moving to move from a single family home to an apartment. From the very beginning, they were responsive and very helpful. My move coordinator was excellent in communicating what was going on and how things would proceed. The movers were excellent. They were very careful, helpful, and worked very proficiently. VonParis Moving made a very stressful time easy and straightforward. I cannot recommend them enough.
We just moved to a new single family home and couldn’t be happier with how smooth our move went. We will definitely use Von Paris as our preferred moving company if we ever needed to move again. We were very impressed with how professional our movers were. They were quick, efficient, & polite. They did a wonderful job helping us move to our new home & the price was very reasonable. We highly recommend them!
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