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U-Haul Moving & Storage of Springfield

5285 Port Royal Rd, Springfield, VA 22151, USA

About U-Haul Moving & Storage of Springfield

4.2 / 5

from reviews

    Rhon Price
    -
    August 29, 2021

    Just about perfect! The rental that was promised (see Budget) was just about on time. Melody, the young lady who helped me; was articulate, informative and courteous. All traits that are unfortunately not common these days in the customer service field. The atmosphere in the workplace was friendly and inviting...kudos to management and staff. Upon returning my rental Melody greeted me with a smile and "Are you finished already?" My experience here was a pure joy.

    Steven Nelli
    -
    November 18, 2021

    Bought a trailer hitch from them. I went to install it myself because they didn't have any open appointments before the end of the week, which is when I needed it done. I took it home and tried to install it and the hitch was defective. The attachment plate on the hitch was bent so that the bolt holes didn't align with the car. I took it back and not only replaced the hitch with no questions asked, but they offered to install it right then and there at no cost for my troubles. Their service was awesome! I would definitely recommend using them.

    Adam Schwartz
    -
    October 20, 2021

    Truly provided phenomenal customer service. I was stuck in an impossible place dealing with city permits for delivery of my U-Box. The people here went above and beyond to ensure that my stuff was delivered in a way that eliminated the issue altogether. Can't recommend them enough!

    Jason Anderson
    -
    August 17, 2021

    First time renting a pull-behind trailer and I was a bit nervous. But from beginning to end, this was a stellar experience. Check-in on a Friday afternoon was very fast. Staff member met us at the trailer and hooked it up for us. Provided an extension cord for my light kit (PSA, make sure you have a light kit or they will not let you rent their trailers...and installing one is not an easy process.) Was very helpful in providing some tips and answering my questions. Check-in on a Tuesday afternoon was super fast. Overall the trailer was in good condition and worked great. If I had one request it would be that they included tie down hooks on the part that drops down in the back. This will be my go-to place for rentals moving forward.

    don menn
    -
    October 12, 2021

    Easy access to this location. Sydney and Delonte are awesome. Friendly and professional. Trailers are easy to tow and always clean.

    U-Haul Moving & Storage of Springfield

    Our Address

    5285 Port Royal Rd, Springfield, VA 22151, USA

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