I chose total floors because they initially had excellent customer service and promised fast install. I paid a bit extra for the mom and pop nature of the company instead of a big box retailer. Although customer service was great, the install was not done properly and they needed to come back another day to fix it. While the problem was fixed I required multiple phone calls and visits to “prove” that I needed the team to come back. When I commented about the stained/discolored molding they installed I was told it was expected that clients repaint the molding- why on earth would I pay for new molding to have to paint it? That’s Absurd. While ultimately resolved It was just a lot of unnecessary hassle and time spent on the floors that did not need to happen. The owner was apologetic about everything but did not offer to compensate me for my time or any other incentive to continue using them for my other flooring needs. I won’t go back.
I recently had my hardwood floors and stairs/railing refinished from a honey oak to a Dark Walnut and Total Floors did an amazing job!! They came in and sanded in a day, had stain on it by morning of day 2 and finished (stain, top coat, and fully dry) in 3 to 4 days. I had a decent amount that needed done and was shocked how fast they worked. I would highly recommend!
A great help to our new flooring solution. I shopped four different floor companies -- absolutely fair price (competitive, perhaps lowest). Resolved all challenges of installation. GREAT TEAM of installers (very skilled) // excellent knowledge and customer concern from owners/sales team. FINAL INVOICE was BELOW estimate/contracted price (a line item was not needed, so I was not charged for it)!!!. If I have future flooring needs, this is where I am doing business.
We had our first floor and stair done. the sales team did a nice job of explaining different products and pricing them out. The install team was also excellent, good craftsmanship. We did have an issue with the stair railing after installation and the team promptly responded. An excellent job and would highly recommend them.
Gave me a legit price on my room size I gave (and showed as a drawing) them, which was spot on. Then old grumpy estimator would not budge when he came up with same size, saying they needed more square footage, and more $. I offered to split the difference, he stormed out. Sale went to another store that was only $20 higher than the estimate they gave, AND they had carpet leftover. Installer was neat, efficient and fast. I'm not saying this will be your experience, but it was mine.
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