From my first phone call to Topline until the job was completed it was a perfect experience. I knew we'd have to pay for packing materials, travel, and tax. From some reviews I've read, people are either naive about how much it costs to run a business or they didn't have my crew! The information I received was clear, the quote arrive in my inbox the day I spoke with them and the scheduling was quick and flexible. The crew was hard working, thorough and courteous. Francisco, the foreman, looked over the job and kept everything running smoothly. The expert packing by Jose, Alberto and Francisco kept everything safe. Some of the items were antiques and glass front cabinets - all packed securely. Words cannot express how helpful and considerate these men were on the job. They went above and beyond my expectations and I will recommend this company to anyone.
We used them 3 times in the last 4 years and every time was a great experience. They always on time, great customer service. we received our goods in a great condition after 6 months of storage. Well done Topline.
If I could rate this company a NEGATIVE five stars - I would. I have traveled across the country on a number of occasions and have NEVER experienced such a horrible, stressful, and deceitful company. Even if we ignore the fact that majority of my items were destroyed in the process of moving, the customer service of this company is a negative five stars in and of itself (putting it nicely). The provided services (and how much they cost) were misrepresented, the movers were not on schedule, the guy in charge was the worst example of customer service I've experienced, and I was left with more broken items than I can count. I rarely ever leave reviews, but heed this warning: DO NOT USE THIS MOVING COMPANY! I have never had such a horrible moving experience and it was absolutely because i made the wrong choice in trusting this company to get involved. DO NOT MAKE THAT MISTAKE!! Update: The company has now responded (see below) that they did not provide me with any service. Instead of rectifying the issue, they deny I was ever a client. Question: How do you know that I'm not a client if my full name is not displayed? I have receipts (i.e., a whole contract) demonstrating that I, unfortunately, was a client. But they are right about one thing, although I spent my hard earned money on this move, I was hardly provided any service. Thanks for helping to prove my point. I will once again reiterate to potential clients --> DO NOT MAKE THE MISTAKE OF HIRING THIS COMPANY!
Please run! They quote you cheaper than others because they are about to charge you double the price. My quote was doubled and the manager of the crew was so rude. I asked him for a breakdown and he had a whole attitude. He insisted I pay before they could start the job. He stopped the jobs multiple times and was border line threatening me. I have never felt so disrespected and defeated. Wasted my time, terrible customer service and a lot of misplaced egos. Please please find another moving company.
They say they "dont have time" to move your item though you have already paid them. They waste time so they can say you have maximized your moving time frame. Even after I offered to pay they extra fee for them to move my belongings. They do not reassemble furniture and they will leave your things damaged and missplaced. PLEASE CHECK BBB AND YELP FOR ACCURATE REVIEWS OF THIS POOR POOR BUSINESS
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