This is the second time we used Tim Whistler Plumbing. First time was to check the natural gas line for our outdoor kitchen. They were magnificent then and we were very pleased this time again. Our water heater started leaking suddenly on a Friday morning, which was the original installed 20 years ago or so. We called Tim Whistler, who had us on record through our phone number. They acted quickly, and sent a technician within 3 hours. Mike, the technician, was great. He knew what he was doing, and worked diligently to replace the water heater before the evening. The whole team was really concerned and took the urgency of helping us to replace the water heater within the day. We were spared without hot water over the weekend. Thank you Tim Whistler and team. You are life savers and we are extremely grateful.
I was looking to replace an old gas range and a sink drain pipe in my condo. I live in a high-rise residential building in Bethesda, MD and it wasn’t an easy project since all changes need to be coordinated and approved with our management office. Fortunately, Tim Whistler Plumbing has done similar work in my building before. Maria was answering all my calls and provided all necessary information and documentation when I'm collecting paperwork for this project. After it’s been approved she was able to schedule it for the next day, Frank and Mike came right on time and finished everything in few hours and charged a fair price for a job like that. I was very pleased with the job they have done. I will be calling Tim Whistler Plumbing for my any future plumbing jobs. I definitely recommend Tim Whistler Plumbing for their professionalism, and friendly customer service.
My husband and I have only been in our new home for about a month, so naturally some issues are starting to appear that need to be addressed. A few weeks ago, for a separate issue, I called a chain plumber and the whole time they were at my house, they were trying to upsell me on various things and the prices they were quoting seemed inordinately expensive. When our garbage disposal started leaking from the bottom, I knew we needed to consult a different plumbing team. I looked through a community Facebook group and called two numbers before trying Tim Whistler Plumbing. The first number rang until it hit voicemail and the second number just rang indefinitely. A representative from Tim Whistler answered on the second ring and within 5 minutes had me scheduled for an appointment. She quoted me three different options, and told me that she really didn't think I needed the most expensive option – this immediately made me more trusting. The day of our appointment, the timing did have to get pushed back a little, but the team was really communicative and I took no issue with this. Mike Rogers was my assigned plumber and he was friendly, professional, and efficient. I feel that the rates were exceedingly fair and ultimately this was a more pleasant experience than I could have ever hoped for. For all future plumbing needs, we'll be calling Tim Whistler Plumbing first.
Our old house has needed A LOT of work the last few years, and Tim’s team has done an impeccable job every time. Small jobs like clogged drains to big jobs like replacing our entire external water line have been perfect.
This is the third time I have used Tim Whistler services. They are very responsive and the workers are very professional. And they are always on time! This time Mike came to work on fixing a water pipe. He explained what he did and the area was cleaned when he finished. Very professional and nice. Maria the scheduler was very helpful and was able to get me an appointment on short notice. Very good communication with the company. I don't even look for other plumbing companies now. If I have another problem I plan to use them again.
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