Like most Home Depot's the staff can help you find something but they typically don't know anything about home improvement supplies or projects. The Home Depot AP will actually tell you where to find products in the store so I guess the employees work on stocking the shelves. Many times I have noticed broken or damaged products mixed in with good ones, so be careful. I must say that customer return service is very good.
Not sure which Home Depot this is for but I have visited several in the past month or so. District Heights MD location has a great female customer service manager. I didn't get her name but she has helped me on 2 occasions. The Alexandria VA location has less than enthusiastic workers. Hard to get help. The Bowie MD locations (both of them) do not have helpers available. I've been to both locations more than twice and could not find anyone to assist me. If it were not for the prices and promotions I would not shop at the stores.
Good selection of items, clean store, and the staff is very helpful. I was looking for some items that were listed in the app but that I couldn’t find, Prince the associate was very helpful, went out of his way to find the items which were stacked high on the shelves and requires a lift to get. All while in the middle of doing something else. This is the exact kind of customer support that is rarely seen these days. I commend his effort and appreciate the customer service that was provided.
Paint Department Failed To Close My 1 Gallon Paint Lid Correctly Which Caused A Massive Spill After Turning Out Parking Lot, Honest Mistake Which Is Fine One Of The Manager And Staff Member Helped Me To Clean Up The Puddle Of Paint…Everything Was Stained And Left Heavy Deep Residue On The Panels, Seat, The Floor & Drowned My Airbag Connecter Under The Seat! They Put In A Claim Under Their Insurance And It Took Over A Week To Be Contacted The Paint Has Hardened To Which Everything Will Need To Be Replaced. Insurance Company Is Playing Games And Transferring Me To Different People And Companies To Get Paid Or To Get It Fixed It’s Been Since Oct 30th And Has Not Been Done Yet
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