I chose Sykes Plumbing Services after an exhaustive search for a reputable company to do some repairs and based on the reviews by comparison I chose this company and the plumber I believe his name is Herman was straight forward and honest about the repairs and outcomes good or bad. The leaking pipe was repaired at a far better rate than three other plumbers for the same job. I highly recommend Sykes Plumbing Services for honest work at reasonable prices.
Craig Key was awesome! He was on-time, prepared, knowledgeable, quick, friendly, and professional. He knew what the issue was before he arrived due to the pictures I sent, and was able to quickly resolve it.
This was the third plumber on my list to call. The previous two could not provide the service I need until mid the following week. Called Sykes and they sent someone within the hour. The technician was very professional. He diagnosed the problem and quoted me a price on the spot. The part had to be ordered and he came back the following day to finish the repair. He even gave me a discount. I am very pleased with the work they have done.
Herman can out to my home to look at my hot water heater. I told him that I had smelling water, he told me that he would order an anode rod for my hot water heater and call me. Well he never called me back. So, I guess my job was not important to him. The office was very friendly and polite.
I have American Home Shield. Waste of time trying to get immediate help. With water flooding our basement, I reached out to Sykes, not only was the customer service excellent, professional and responsive, she actually cared!! She found a comparable hot water heater (75 gallons) in less than 2 hours and scheduled us for delivery and install the next day. AMAZING!!! The plumbers Mr Herman and Craig were exceptionally polite, quick, and patient. Mr Herman took the time to explain everything I asked and more. It gave me confidence that not only did he know his craft, I was getting excellent work. Did I mention the American Home Shield process was going on for 2 weeks? Today I have no more standing water on my floor AND I can take a hot shower!. Thank you Sykes Service. American Home Shield can learn from you!
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