A great experience from start to finish. From the first knock on my door by Robert shortly after a hailstorm, to Paul, Natalie, and finally Kenny, SmartRoof employees exhibited professionalism, courtesy, and a willingness to listen to ensure customer satisfaction. The right materials were delivered on time and the roof install was executed to warranty specification without any sense of rush to get it done and move on to the next job. Clean up was quick and thorough. My new roof looks great. Call me one satisfied customer. Thanks SmartRoof!!
This review is specific to Laura H. coordinator for Smart Roof. She went above and beyond to help me with all my roofing needs and issues that arose. In my opinion she is one of a few if not the only competent person at this company. 8 months later after my job was complete she is STILL helping me when others at the company do not follow through. She recently sent me Nevin to resolve an issue who also seems excellent.
SmartRoof did an awesome job with my roof installation. First I want to thank Billy Sampson for getting it approved from my insurance. Initially my insurance only wanted to paid for the repair. Nevin Byrd was the project manager. His crew did a great job from start to finish. When Nevin stopped by to make sure everything was okay, we found out the dry wall repair was not on the order, only the painting of the ceiling was. He made sure the dry wall repair will be taken care even though it was not on the order. Josue Reyes was the head painter and his crew came to do the dry wall repair and the painting. We have an open foyer but Josue's crew did an incredible job of repairing, painting and clean up. They covered up all the furniture , rails and floor to keep them from getting dirty. As I was writing this review, my friend messaged me saying, "my roof is leaking. Do you have anyone to recommend ?" I said SmartRoof and gave her Billy's number. Totally satisfied with SmartRoof.
Cannot speak highly enough of SmartRoof. I liked everyone I dealt with at the company; they seem to attract young, bright, professional people. The new roof looks absolutely fantastic and freshens up my entire property. Project manager Kenny Howard made the installation go smoothly; great communication and going above and beyond to answer questions. He cares about both his crews and customers and it shows. Excellent value and I’m so glad I chose SmartRoof.
Gerald Delaney who was the Project Manager of my roof replacement for Smart Roof was very responsive and answered all of our questions immediately. He did an outstanding job of coordinating the Instalation in amazing speed and to our total satisfaction. Smart Roof did an outstanding job and cut through the red tape with my insurance company to achieve the best results possible. As a retired Realtor, I’ve had a lot of experience dealing with roofing companies over the years and I have to say that dealing with Gerald and Francis was by far the best experience that I’ve ever had with a roofing company. Definitely 5 Stars!!! I have referred them to a couple of friends and neighbors already and they are set up to use them as well. I will continue to recommend them anytime I am asked to recommend a roofing company.
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