We have had Edwin service our system several times and he is always on time and very professional. He takes the time to answer our questions and is quite helpful. We highly recommend SILA.
Tony is always super helpful and knowledgeable when he services our heating and A/C equipment. Sila as a whole is a fantastic company, they are quick to follow up and make sure that we are scheduled for maintenance. They installed our high velocity A/C within a week and you would have never known they were here working all day…no dust, no mess, pretty incredible for such a huge undertaking. We have an old steam boiler that they now maintain as well, again, quick turnaround on calls and always polite, on-time, clean. Good customer service seems to be hard to guarantee across an entire company, but I recommend them to everyone…we have yet to have a poor experience.
Great service!! Called and requested same day service as our AC was not working - and in 91 degree weather we needed it fixed ASAP. Tech explained the situation, had the parts available and got the system working again. Even gave me tips on things that I can do to get it working more efficiently. Thank you sooo much as all other “same day service” AC repair were not same day!! The others had appointments days out. Would recommend this company for any AC needs.
Had appointment given between 1 to 4 today. Took off work early to be home for tech. No tech at 4:45 pm so call Sila for tech ETA and was told tech came by no one at home and they left a door tag on front door and left. Explained to lady that I was home waiting and both my kids home and that no one came by and no door tag on my front door. Really upset at this point because lady is basically calling me a lier so I hung up the phone as they ended up wasting my day. I was on phone with Blue Dot trying to have a tech come out since no heat in house for several days. I get a call come in and thinking it was Blue dot but it was Sila calling back stating they emailed me a picture of front door. Not my house. She asked for color of my front door which I provided and also looked at the photo and not my house but my neighbor one court up. She apologized since confirmed tech went to wrong address. She worked to find a tech to come back out which was very helpful. Hour later Zahir came to door and was very nice, professional and knowledgeable of his work. Got right to diagnosing the problem and had problem fixed quickly. He made sure all systems were operating before leaving. Have heat now and thankful to Zahir. Sila overall provided good customer service, great tech and good pricing. Would definitely will call on them again.
We can always rely on Sila to be prompt, professional, and thorough. It’s not the cheapest service around but you get what you pay for. Our technician, Tony, was very polite and knowledgeable. Our thermostat broke and when I told him we have family coming to town (two days after the maintenance call) he was able to get a new thermostat and install it by the next day. Can’t thank you enough.
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