We have had Rowan out several times, to 2 different addresses. They are always good to work with, capable, knowledgeable, and willing to answer questions and explain things. I love it when people can actually explain things.
Rowan is wonderful. Easy to work with, professional and unbelievably responsive. I've never worked with a HVAC company as customer-centered as Rowan.
This is a family run business and they are responsive, honest and knowledgeable. They've been taking care of our units for over 15 years. Plus, they know about efficiency and green energy rebates.
Called for an estimate for one of my properties, lady was not helpful. She said they charge for the estimate unless a regular customer and plainly said "surely correct me if I'm wrong but you are probably calling several companies and we will not be the cheapest, we are very busy right now filled til December." I will find another heating Co.in that area, I need heat now, not December.
We have been very happy with our service contract with Rowan. The technician that performs the service visits is very thorough! Recently, my husband called in when our smart thermostat powered off unexpectedly. Nick helped my husband troubleshoot the problem over the phone and saved us a service call (which would have happened later that day :) Thanks, Nick!!
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