This is not the first time that I have used Roto-Rooter for plumbing service. Appreciate the online scheduling option and email confirmation. The plumber/service technician assigned today on time and was professional, and thorough. He repaired the problem with my sump pump expeditiously and to a state which minimizes the likelihood of a repeat situation. Additionally he checked the outside drains to ensure there were no clogs and provided practical advice on how to ensure the pumps w is completed correctly the first time. Will use Roto Rooter again!
We had a leak and ended up with water coming down a wall and putting a hole in the ceiling. My partner does construction but was on a job and water damage can be pretty serious, so I called an emergency plumber. I work from home, and had deadlines, so was hoping it would be efficient. I was told the assessment and quote were free. The plumber who showed up spent 3 hours running around the house inspecting every pipe and drain from the bottom floor up (townhouse), asking for my help, making me wiggle pipes and hold flashlights for him. At one point he left to go to home Depot to buy a ladder and came back. He thought it was about 4 different things before eventually deciding it was a small hole in my kitchen faucet that had been leaking. He wanted to charge $780 for labor and $250 for the faucet. Apparently, the quote stops and the work begins "as soon as he gets his tools out of his truck", and the entire time he had been in my house he had been on the clock (minus his little shopping trip). The guy took so long that my partner got home from work while the plumber was trying to talk me into a $1k bill. My partner fired the plumber and replaced the faucet in 10 minutes. The part cost $110.
Excellent service. The technician was courteous and knowledgeable. on time. Identified the problem immedia
The say they fix water issues. Apparently not sealing leaks from a conduit line. The tech that went in while I was out of town never called back. Had to chase them down. It wasn't until days later that I finally spoke with someone who said they could not help.
This is the second time in two years I have used Roto-Rooter and I am very pleased with there work. They are professional, friendly, and I am glad I called them. Thanks Min and Josh, Good Job!! Happy campers rule!!
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