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Roto-Rooter Plumbing & Water Cleanup

3545 Ellicott Mills Dr Ste 102, Ellicott City, MD 21043, USA

About Roto-Rooter Plumbing & Water Cleanup

4.9 / 5

from reviews

    Jonathan L
    -
    July 25, 2021

    Unclog/snake main line. Phillip and his plumbing trainee (Jamaican gentleman) were responsive, professional and thorough. He explained every step of the process and was very honest about the issues. He did not try to upcharge or add unnecessary work. He took the time needed and is clearly knowledgeable of his trade. Most importantly he fixed the problem and warned us about the pipe being old and scaly. I would definitely recommend. I should add that they were both friendly and personable.

    Lisa Coyne
    -
    September 03, 2021

    Philip and Alex took great care in listening to our plumbing concerns, went over all possible avenues, and made sure we understand our options. They were both extremely patient and thorough answering all our questions. Very grateful for the time and work they completed to fix an ongoing plumbing issue.

    Merrill Davis
    -
    April 24, 2021

    Min did an outstanding job unclogging our drain and repairing a leak! Highly recommend. Patrick started out very professional. He helped us file the insurance claim and got his team out to set out drying equipment. The team unplugged our washer and dryer and plugged in their equipment instead, pulling a ton of electricity ($$$) without asking first. They came on a Friday and were supposed to remove the equipment on Monday. They did not remove the equipment until the following Wednesday. After the removed the equipment, we were told that once the asbestos test results came in that they would schedule a time for demolition of the damaged drywall. After almost a week with no update, I called Patrick to see what the status was on the test results and when they would be out to finish the job. When he finally got back to me it was to tell me that they cannot do any further work because they found mold. The mold was discovered when he came out initially and he assured us it wouldn’t be a problem. Now we are stuck with an incomplete job and have to source another company to clean up after them. I asked Patrick to send me the pictures and reports of the mold and other damage and, even though he agreed to send them to me, I have not received anything. I would recommend this company for plumbing repairs but beware of their water “restoration” service.

    Dena Snyder
    -
    May 03, 2021

    At 9:00 on a Sunday night we discovered sewage coming out of our basement shower drain. None of our toilets would work. We called two other plumbers before we found one who would come out on a Sunday night. We were told there was a 4 hour window during which the plumber would come out. Less than an hour later we received a call that the plumber was on his way. Richard fixed the problem in under an hour and a half. He was cordial and efficient. We are very satisfied with the service.

    Rashid
    -
    August 08, 2021

    Lian was awsome great explaining the the experience and walking me through to make me more knowledgeable and I deeply appreciative of his work. I will recommend you all to my family and friends. Thank you !!!

    Roto-Rooter Plumbing & Water Cleanup

    Our Address

    3545 Ellicott Mills Dr Ste 102, Ellicott City, MD 21043, USA

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