Had a clog that was affecting 2 upstairs bathrooms and was causing a backup up into the bathtub. Called up Roto and they had someone out in a few hours. Nathaniel arrived and immediately started explaining what causes these types of back-ups in helpful detail. We talked through what needed to be done and he jumped right to it. Throughout the process he was easy to work with and very knowledgeable. After the work was done he was very thorough in clean up and left me with a couple helpful hints and tips to avoid future issues. Nathaniel is one of the best Plumbers I have ever worked with.
I really like how knowledgeable and respectful the tech was. He was personable and has great communication. The 6 month guaranty is fantastic. Its not cheap, but well worth the peace of mind.
Very positive experience. The plumber had to try a lot of different things to get my toilet unclogged, but he persisted. I was very happy to have a working toilet again. Extra thanks for coming out on a Saturday night.
Tim was amazing. Very kind. Quickly helped me out and ensured we were set. Was so fair and helpful. I appreciated him more than words could tell. Super honest.
Good professional work done by good folks. The only problem is the price is too high. A $177 charge because he had to go to Home Depot to buy parts that aren't in the vehicle, plus double the price of the parts plus a price mark up from Roto Rooter is OUTRAGEOUS! Charging a total over $1,000 for a toilet repair is a good way to lose business. I'll never call them again unless it's a true emergency.
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