Jose was professional and courteous. He was able to find the issue with our toilet which was leaking and causing issues. He allowed me to see parts of the process so that I was aware of what was being done. He was also very straight forward with pricing which I appreciate.
We woke up this morning there was water dripping from the ceiling outside our laundry room. There was a bubble filled with water in the ceiling. Roto-rooter sent someone within an hour after we contacted them. Jose was fantastic! He found the leak and was able to repair and replace. He also installed a new faucet in two of our sinks. (Unrelated to the leak, but something we needed done.) I would definitely have Jose do any kind of plumbing work for us again. He explained everything and made sure everything worked properly after installation and made sure there was no more leaking.
My technician, Carlos, was very clear on fees and procedures up front. He worked very efficiently and was successful with unclogging my toilet and sewer line. He was very courteous and followed all safety protocols. I would not hesitate to use services again in the future.
Jose was brilliant. Very polite and professional, he quickly diagnosed the problem and explained how he was going to fix it. After the job was complete he explained what the issue was and how he had overcome it. An absolute credit to your company - thank you Jose.
Jose was helpful and courteous. He knew what to do to allow us to turn water main back on so we had water after a big leak from refrigerator and broken turn-off valve. The pricing of $300/hour for labor and parts seems high. We assume these rates are Sunday emergency rates.
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