I've been coming to this office since 2018 and I have had a great experience ever since, they are one of the few doctor offices where you can more than likely get a same day appointment the front desk staff is super friendly as well as the rest of the staff and Dr. Taylor is amazing really great beside manners as well as everyone else. I like how they work hard to get you in and out instead of waiting in the waiting room 20+ mins.
I had a urgent care visit with Dr. Siva on 9/22/21 for a congested nose I had for 3 days ( I have seasonal allergies) and a lump in my leg for 2 weeks thinking it could possibly be a blood clot. Dr. Siva asks me if I had any symptoms pertaining to covid I don’t! She asks if I had been vaccinated (I haven’t) automatically she is finish with my visit tells me to go get a covid test , get vaccinated and hands me a referral for a ultrasound for my leg. Fast forward the next day I have a physical schedule with her that I had been waiting 2 weeks to be seen. I receive a phone call form the receptionist saying that Dr.Siva doesn’t want to do my physical schedule unless I have been vaccinated or have had a negative covid test from yesterday’s visit ( I don’t have any symptoms to covid) I only had a congested nose and a lump in my leg. I asks why am I being rescheduled and refused services if I am not sick? Now I being told to come in for my appointment after waiting 1 hour for them to call me back and confirm for me to come to the office. After all this I did not go to my appointment only because I knew that I would not have received the proper full service from my physical. No patients should ever be treated this way nor should I have to feel mistreated and harassed not to come to my appointment. I will never ever go back to this unprofessional office.
Doctors are nice. Other staff members are rude in person and rude on the phone. Also. the office staff will talk about you to each other with you sitting right there. Very unprofessional.
Very rude on the phone. Poor service.Wish I could give ZERO stars. The WORST service you will ever have. It took me 26 days and counting to get a something as simple as referral to see a specialist. Called them 7 times and each time they say the same thing-“please sir give us time you will have it mailed to you in 7 days”. And just today they had the AUDACITY to tell me I’ve only called them ONCE. Please spare yourself from this miserable service and go somewhere else.
They do not deserve any star but I don’t have that option I’ll give them one. Very unprofessional And rude customer service.
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