RUN. If I could give zero stars I would. Pod was delivered 2 hours outside of expected window which was a red flag and was then NEVER PICKED UP on the scheduled day or the following day leading to massive delays in the timeline of my cross country relocation. I was asked to leave my stuff unattended and leave the state and trust they would pick it up. You would think a logistics company would be able to drop off and pick up at the appointed time and place but they can’t even do that right. Got the run around from support for days and never heard from a supervisor. Please I beg you to reconsider your options.
Complete chaos. They delivered the container to the wrong address, blocking off a local business’ loading dock. Refused to move it to the right address even after I spent 3 hours on the phone with them. Arbitrarily changed pickup dates without informing me. Support hung up on me twice. Not the stress I needed with a cross-country move. If I weren’t in a time crunch I would end my business relationship with them on the spot. Find someone else.
Having used PODS, we will likely NEVER use a regular storage unit, ever. The pick up and drop off is beyond easy without any complications. No signs of tampering, none of our items were messed up or taken, and literally NOT ONE SINGLE INSECT INSIDE! We have nothing negative to say. Even setting up the monthly autopay for storage was simple. NO COMPLAINTS HERE!! Thank you PODS!
It's a fairly easy process and the drivers are great. My things arrived just fine with a cross country move. I gave it 3 stars because communication wasn't always great and the price I was quoted was less than what I was actually charged. Not Ok!
Happy with PODS. Had to move cross country and start the move prior to having a final destination. POD was the perfect solution, loaded up the container and headed west. Found my location and one quick phone call later the POD was on the way. Flexibility and ease of use were key factors in my deciding to use PODS.
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