I had a water heater leak. So I called Perfect Plumbing and they arrived within 10 minutes of the call. Robert was personable, friendly and professional. He was considerate of my property and explained the issues and got the job done.
I would have liked to give 3.5 stars, but that wasn't an option. Summary: We feel when we are being billed for time, that time should be of importance, this technician was slow and seemingly unwilling to get to work quickly. He also changed the price when he forgot to do something that we had discussed prior to him starting the job. More detail: We have used perfect plumbing before with a positive experience, but this time we were not as impressed. What we needed done was fairly simple but we wanted to double check nothing else was wrong before we buttoned everything up again, and said that whatever we did in one bathroom we also wanted done in the second bathroom that is exactly the same so we didn't run into the same problem in there. We checked with the technician that came and he let us know what we should to do, which was fairly simple and straight forward as expected. He continued to talk about it not get to fixing the problem right away, once he got to work he talked us into changing faucets because he couldn't figure out how to get the one we had back on. He realized the same issue was going to occur with the faucet he had as well, then said the only way to get it back on was to rip into the wall and hold the pipe, which he did. When he was done he told us how much the call was, then we reminded him to do the same fix in the other bathroom (he only ended up needing to do some caulking) and then the price changed. Before he started we told him we wanted both bathrooms looked at and fixed - so the price change was frustrating and annoying.
This guy had all the tools he needed to hit me in the spot I needed. Other guys had smaller tools that just didn’t reach the spot I needed them to reach. They say that bigger isn’t necessarily better. But in this case bigger was exactly what I needed. He hit the spot and it blew my mind compared to the competition with the smaller tools. Thank you Josh!!!
Max and Miguel did a great job repairing our outdoor faucet and diagnosing a problem with our kitchen faucet. They were polite, professional and very personable. We highly recommend them.
Found my water supply line was leaking in between the water meter and the house. Called for an estimate and scheduled the service. The only issue was waiting for Ms. Utility to show up and mark lines. The repair was done in one day. Excellent work and great service.
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