Orion was great in every way. My initial contact was incredibly knowledgeable and helpful. He helped me understand my options including the benefits and costs of each. He helped me understand my insurance company options and he even gave me guidance for my phone call to make the claim to the insurance company. He worked hard and perfectly on every aspect of my contract. I then dealt with someone who scheduled the job and explained the steps of the job to me, again, perfectly. Lastly, the job was done perfectly, by a crew that was absolutely fantastic. I watched a lot of the work and was super impressed. I highly recommend Orion.
Great experience with this team. I’m very satisfied with the roof that I got installed. Would recommend them to others.
Utilized Orion for a roof replacement based on positive recommendation from a neighbor. After doing some research, and getting a few quotes, Orion was the easy choice based on cost and reviews/recommendation. The delivery and installation didn't go perfectly. delivery guys dropped a latter and pulled a front gutter from my porch. They identified it, and replaced it with brand new in a couple days. I was very satisfied. The installation was also not perfect. We recently had a covered porch installed with a seamless roof transition. The original installation performed an OK transition. it was far from "seamless" but I didn't know any better. The new roof matched the recent porch installation, and was also far from seamless, and the matching shingles didn't help as much as I hoped, but it was better. After the inspection of the job by Orion management, they said it wasn't up to their standards, and schedule a repair. The "repair" was the complete removal of that whole side of the house, including half of the porch that they didn't even do, and brand new reinstallation that was now perfectly seamless. We couldn't be happier, and able to recommend Orion for roof, gutter, or anything else they do. The customer service and pride of craftmanship is second to none.
Professional company. Great service. Quick and responsive. The receptionist who took my calls was highly professional and friendly. The roofer, Gabe, thoroughly inspected our roof and his report was excellent. He was easily accessible to discuss any concerns. Highly recommended.
While Orion appears to be professional on the front end, we found them to actually be non-transparent and very expensive knowing that my insurance carrier would be paying for most of the bill. Once they got a signed contract they basically disappeared for a month and it wasn't until we called that they told us that the window was on back order for an additional 2 months. As a way to save money and time we asked could we re-install a window? They said no, that is not good construction practices. Well guess what? They initially installed our new window wrong and proceeded to re-install it. I assume that construction practice does not apply when it comes to increasing your estimate? OHI charged us $10K for basically 1.5 days worth of simple carpentry work and a window install. We have many more projects at our house but OHI will not be considered. Fraud? We were very clear from day 1 about looking for ways to decrease our out of pocket expense. We cut several items (ex. installing lower end window) and asked several times what our savings would be considering the revised scope from what was priced with the insurance company. We never received an answer until we saw our final bill. I do not consider that fraud. As for your sales rep, he called my wife yesterday despite me asking for a return call.
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