I love the welcoming and family feel of the environment. Working out at OTF has built my overall physical, mental, and emotional health and well-being. I have been a member since 2018 and this is the most effective and long lasting workout I have experienced and enjoy! The coaches are experienced and help everyone in the class to perform proper techniques and motivating to keep on working during class!
First- I really hate the fact that I have to leave this 1 star review. The coaches here are truly incredible and this review does not reflect them at all. On Aug. 13, 2021 during the 8:45 am class the studio was robbed. My wallet along with other member's belongings were stolen. During the class the front desk associate let a person in off the street to use the bathroom. The associate did not pay attention to what this person was doing. They ransacked the locker area and robbed a few members including myself. The front desk associate should have been fired, however they still have their job. The police were called and a report was filed. *The studio manager Gina (who is barely ever at the studio) never contacted me to see how I was doing. In fact, I had to reach out to her several times until I could speak to her. She wasn't able to offer me anything. So, I spoke to the regional manager, Katrina. Katrina backed Gina up. She also offered me nothing. *Yes, I signed a membership agreement stating that the studio isn't responsible for any of my belongings- I get that. What I needed was peace of mind, I needed to feel valued and they were not able to offer that to me. *Warning to members- Do not bring any belongings into the studio. The front desk staff is not properly trained. The management doesn't know what customer service looks like. They lack compassion, and they absolutely do not care about their members, we are just a monthly payment to them. When my card was declined because it had been stolen in the studio, the regional manager threatened to send me to collections if I didn't pay up. I asked for 2 things to gain my trust and to keep me as a member: -Notify members of the robbery and suggest locking up belongings (no one does) -Offer me 3 months of complementary membership to help me offset my loss (which was totally preventable if they trained their staff) I was told NO, and then I was threatened directly by Katrina, the regional manager that she would be sending me to collections for my FUTURE membership payment. How heartless is that? Completely unprofessional, completely tone-deaf. AVOID this studio at all costs. I love Orange Theory, I love the workout. I moved my home studio elsewhere.
Orange theory fitness is more commercial and doesn't care about the clients. they do not even care if the patient is sick with covid, they just want their membership money. I don't recommend it.
The coaches here are amazing! They truly care about your performance; from correcting your form to offering exercise alternatives, they go above and beyond to make sure you’re getting the most out of your workout.
I am a new member of OTF College Park! Everyone both in the classes and the staff have been extremely supportive and have made me feel welcome! I am very excited to continue my OTF journey throughout 2022.
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