Really great! I've used these folks for.estimates and for checking my roof and have now contacted the. For siding work. With each interaction, they're courteous, responsive and congenial. They take a lot of pride in their work and with ensuring the customer is satisfied. I give this company a 5-star rating for service and professionalism. (Once the siding job has been completed, I will rate this company on it's work.)
Hired them to do a roof and gutter replacement for a home I bought before I moved into it. I woke up one morning with a series of texts and calls from Doug the roofer angry that another contractor's dumpster was in my driveway (which I had told the office it was going to be there as an FYI). One text said "this is a major deviation in the scope of work" and he was indicating I'd be charged extra for the other dumpster there. I called the office staff and talked to Annette. I clearly stated that I'd rather reschedule the roof replacement than be charged penalty fees; she said she would talk to Doug. A few hours later, I emailed Annette to see what was happening. No response. I called the mainline and talked to Carrie who said the work was completed but she didn't know about pricing or the extra fees from the other dumpster. That was the end of communication for that day. A couple days later, I went to the property to see the old gutters and downspouts--what?!? I thought the work was done?!?! I emailed Annette who explained there would be a second day of work in the future. I told her via email that the other dumpster was still going to be there and, again, I'd rather reschedule the work then pay additional fees. No reply. A day or so later, someone called and left a voicemail saying the workers were coming the next day. I called back and left a message reiterating that I'd like to pause the work and not have to pay penalty fees. I did get a missed call the next morning but no voicemail and no email. Frustrated, I emailed the company's President and complained about my experience. It was only after that point that someone called and told me there was no additional penalty pricing, that other dumpster situation was worked out. My warning to others is that this company is very difficult to get a straight answer from, they have you running in circles until you email the president. Hire them at your risk.
Love this company and the people who run it. Really great, local people who are down to earth and don't try to sell you something you don't need. Matt Marshall is great at the initial meeting and follow up. They seem upfront and honest. I think they did a great job on our roof fix, granted I cannot get up there to see, but I trust their work.
Marshall Roofing is excellent! Matt was great at explaining everything that would be done during my roofing project. He was very thorough with answering all my questions and provided a detailed estimate. The work crew was a great as well. They made sure to take their time to provide quality work and had the roof replacement complete within two days. Matt came out to verify the quality of the workmanship and while he was here he fixed a piece of loose siding for me. I was extremely grateful for that. I recommend them and would use them again.
We hired Marshall Roofing to complete our roofing replacement project. Everyone from John Campbell (the Estimator), the office staff and the crew that installed our new roof were responsive to our questions and needs throughout the process. John came out to our residence and answered all of our preliminary questions. The presented contract proposal was itemized and very easy to understand. We had to get HOA approval for our shingle style and color. John and the office staff were patient with us while we waited to receive approval. Once we were scheduled, the project was completed on time. We are very happy with our new roof and we highly recommend Marshall Roofing.
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