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Lowe’s Home Improvement

2438 Market St NE, Washington, DC 20018, USA

About Lowe’s Home Improvement

3.9 / 5

from reviews

    Maury Calhoun
    -
    December 04, 2021

    I want to give one of you employees a great review. He saved my day today. His name is Basil. this gentlemen was super nice, patient, professional and most important, he was very knowledgeable about where everything was in the store. He helped us perfect Christmas tree and decorations for my company. He even helped us load everything into our truck. I was very impress with the excellent customer service that we received today. Thanks again Basil!!!

    Donna Henderson
    -
    October 23, 2021

    Eric of the plumbing department assisted me today with the shopping of materials I needed to upgrade 2 bathrooms in my home.. He knew the answers to all of my questions and remained patient during my uncertainties. Eric helped me with what I thought to be a challenging and long mission, rather quick and easy! Thank you Eric for your professionalism and patience, I will return and I will ask for you! Congratulations on a phenomenal job done !

    Kev- keepingitreal
    -
    October 24, 2021

    This location offers a variety of affordable items for your home improvement needs. I really appreciate the staff in the aisle for assisting me with finding items on my check list. At check out the cashier was welcoming and friendly. This store was very clean and offers plenty of parking.

    Mafe Jackson
    -
    December 01, 2021

    I though Lowe’s was a good company. WRONG. Their customer service, delivery, online services are so bad. If I could, I will give them a negative two stars. I placed an online order for a refrigerator on 9/13/2021 and it was delivered on 11/27. I was actually understanding of the outgoing supply chain issue until I decided to call them to check the status os my order. I called so many time for three days straight, I think I called them minimum 30 times. They do not answer and when they answer, they either hang up the phone call or they let you waiting for ever. When they finally answers, guess what? They are rude, they have no information about your package, they are unapologetic about their delays and they have an aptitude like I was begging for true refrigerator I ordered. This is RIDICULOUS! On top of that, when they finally where going to deliver this 3 months waiting order, the people who delivered my order were such of “jerks”. I called Lowe’s the day before to ask to receive a call not 30 min before delivery but 1 hour since I was not near the property. The customer service from the delivery department allegedly added a note for the delivery people to give me that courtesy call one hour before next day. Well, the people delivering the item called me 15 min before delivery time and literally threatened me to cancel my delivery. Rude since the beginning of the call for not reason. I asked them to give me 30 min as Lowe’s policy says and they were so rude on the phone and said “well, you got 25 min max and we will leave if you are not here”. Hey jerks, who is the client here? These people need to know who is the client and understand that WE “the clients” pay for their jobs. I drove like a maniac to get there in their “made up” delivery timeline and I actually got to my property in 20 min. These lying jerks were not there and never arrived within their own 25 min timeline. I called them and they said that they were delivering two more items and will arrive in about 2 hours. They did not have the decency to call me back and said “hey customer, you can actually be here not in 25 min but in 2 hours” so I could have arrive there without rushing. I called Lowe’s delivery service and they said that this is a third party transportation company and they can’t do anything about it. NO, this company has a contract with Lowe’s so it’s equal to Lowe’s. Why do you hire jerks to represent you? I will NEVER EVER will buy or recommend Lowe’s to anyone. They didn’t even called me to apologize about their shenanigans!

    Cory Matthews
    -
    September 19, 2020

    Everything you need

    Lowe’s Home Improvement

    Our Address

    2438 Market St NE, Washington, DC 20018, USA

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