Home building supplies
Had a terrible experience here today. I went in to pickup an online order and 4 people were standing behind the desk eating completely ignoring me. I asked for help and they all walked away. I finally got someone to call a manger and it turns out the manger, Mary was one of the people who was eating and walked away from me. She said I'm on lunch and can't help you then walked away again!! Then another associate called the online order person and finally 20 MINUTES later they got my order which was literally sitting behind the desk. When I checked the order it was completely wrong so I had to wait another 15 minutes for someone to correct the order. I cannot believe the experience I had at this store. The entire customer service desk staff are absolutely horrible and do not care about customers at all. I will never shop here again.
Thus far I've had a good experience with this store up and until yesterday when i had paint mixed. Everybody else that I've encountered in the paint department have been helpful and nice I didn't even want the woman to do it for me because her attitude was bad from the start and she was unhelpful. She ended up giving me the wrong color after I REPEATEDLY said what color i wanted but she was only focused on the finish of the paint. Unfortunately the guy who was alao working in the paint department was busy helping someone else, but when i had a question he was willing to help. That woman needs to go somewhere else if she's gonna have an attitude while being incompetent.
I always can depend on these folks. There was a great man in the paint department, his name is Teddy. What a blessed individual.
Go somewhere else! Especially for orders and installations. I ordered 3 doors and paid for Lowe’s installation from here and have had some type of issue with all of them. From taking months to schedule installation services, to having the incorrect door delivered, door installed fell of the hinges, to now can’t get any customer service for a broken lock that is still covered the warranty. I hardly write reviews but want to save you, and hope you don’t go through what I did. RUN!!! I would recommend a local company like Medallion. We received a quote from them first, was a little more expensive, but looking back it was probably similar in cost and their customer service was supreme! I wrote this review while being on hold for over an hour - still no answer
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