Just let me say home depot watch out
WOW!!! What a difference!! Is Lowes under new management??? The customer service today was outstanding!! The store was noticeably staffed appropriately. Customer service was timely and very responsive. Of special mention Ericka….she provided support on the floor, ensured a display discount was applied to our purchase, and offered to help load the items in our vehicle. Lowes continue on this path of excellence.
Lowes is simply the best place to find things one needs as well as discover new items that will probably be useful around the home. Unfortunately recently the return line has been excessively long and slow to the point I try to only buy products I'm nearly certain won't need to be returned. I waited 20+ minutes for my most recent return.
OCCASIONALLY, you may find someone there who is helpful, but GOD FORBID you place an order. You may never see your appliance if you don’t hound them. I’m currently on month number FIVE of waiting for my appliance, and they’re still telling me that no one has any idea where it is! No tracking information, no timelines, nothing. This is the second time that’s it’s taken months to receive appliances with little to no communication. Believe me when I say that it will be the last. I am calling to CANCEL my order as I write this. Managers, you have a LOT of work to do to get the Bowie store in order!
So the management is awful. When you call nobody picks up the phone, ever. When you try to use the website it inflates prices so a wood panel you buy for $52.99 suddenly become $65.99 at checkout and the $80 delivery fee becomes $120 at checkout. This is all pre-taxes of course. So I went to the store to pickup an order and try to get the correct price. The wrong item was shipped however Ana, the cashier, took an inordinate amount of time to correct the issues. She is the sole reason this is not a one star review. If I could review her individually she would get 5 stars. In short, corporate appears to be having severe problems, the website is basically unusable, but the people in the store still seem to know what they're doing. Worth stopping by.
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