Good gym. Plenty of weights and machines. Well managed from what I can see so far after being there for two days. Masks required and I love it. Helps to keep my Mom safe. Manager gave me a great membership deal.
This gym seemed really nice and I was super excited since I just moved here. And the people here are ridiculous mean. The front desk didn’t help at all and literally was on her phone while I was trying to inquire. She said I needed to meet with someone to start a free trial. Like you literally work here. She was like well you need to do paperwork and I was like okay so give me this paperwork and then she was like no you need to meet with someone. Just the vibe was arrogant and awful. Seriously get better customer service.
The Personal Trainers I worked with are very arrogant, too busy if they are not working with you, don't have a set schedule to schedule you for your next session, couldn't get in touch with them via phone or text, they don't call you back or text when they say they are. They didn't share any of their work for you to see references of others they worked out with to take them from one point to another to give you an idea of what they can do. One sets his own schedule and is therefore not on the gyms site. The customer service is horrible. Once they get your money for membership they are too busy for you to answer any questions. It's like pulling teeth to try and sit down with them after you give them your money. They are always always too busy. Not worth the stress of having to keep calling to get in touch with particular employees to answer your questions.
love great classes friendly staff very clean. I feel so comfortable working out here. love love
For the last two Tuesdays, I have arrived at the gym only to find out the aqua fit class was cancelled. I even called before leaving home to ensure there would be a class that night. Upon arrival and seeing no one in the pool, I asked AGAIN and was told it was cancelled. No apology or remorse when I said I just called and was told the class was still being held. Two weeks of wasted time and gas!
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