Professional and top notch all the way around. I highly recommend this location. Due to previous dental trauma I am not an easy patient. I had a root canal the dentist and his assistant were extremely kind and patient. His assistant even wiped aways some tears. The dentist had a very calming demeanor and kept saying "it's ok" every time I jumped. Can't praise this team enough. enough
I have reached out to the District Heights Location TEN times today. Not one time was my call answered. I sent the online inquiry as well as an email and even confirmed with the Landover location that District Heights was opened today. As a Dental office manager myself, I find this to be extremely unprofessional and off-putting. After I sent an email I tried calling again...this time their "COVID-19 Office closed greetings" stating that the office would reopen in April of 2020 were now being played instead of the original VM greeting. - do not waste your time or insurance benefits on this office...
Do not go to them for crowning. It will come out and then they will charge a large fee to redo what they should have done correctly the first time. I definitely will not be returning.
I hate that I have to rate them so low, as they typically are good. I went in today for a cleaning. I waited a month for the opening and while making the appointment I specifically asked what safety procedures they were taking due to COVID. I was told I would have to come ON TIME as they were only seeing two patients at a time. I was told they would prescreen as well. I arrived at 10:55. The appointment was scheduled for 11:00. Upon arrival there were three other individuals in the lobby waiting. I decided to wait outside to be called, as I assumed the wait wouldn't be long. I literally waited nearly forty mins outside to be called in and wait an additional thirty mins in the chair. The office was full. So full that I had to wait to get an xray, because the xray machine in the room I was in did not work, and all of the rooms were full. I had to leave before getting an xray because I had to get back to work by 1 and it was already 12:45. I don't know who is over OPERATIONS but they need to consider all stakeholders safety. They put a lot of people in danger by packing us all in the office at once. The temperature check is not sufficient as some people may be asymptomatic.
I decide to go here to get my teeth cleaned today BIG mistake. 1. I called before to see what the precautions where for covid... got a attitude. 2. The wait time was horrible my appointment was at 11:35 I didn’t get out of the office until after 1pm. 3. My cleaning was sooo rushed my teeth where not cleaned properly she cleaned my teeth for a total of maybe 5 min no flossing nothing. I didnt even care to bring concerns to the staff because I would have probably gotten attitude with nothing in return please avoid. Definitely will not return
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