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Floor & Decor

18501 N Frederick Ave, Gaithersburg, MD 20879, USA

About Floor & Decor

4 / 5

from reviews

    Maureen Johansen
    -
    December 01, 2021

    Floor & Decor is a little out of my way. But the tile selection is always the best, so it’s worth the drive. And the staff are always very helpful and make it easy to shop here. Today I had a return and needed tile I couldn’t locate. The return went smoothly, then a worker stopped what he was doing to help me locate the tile, the cashier was very friendly and efficient, and when I got outside someone offered to help me load my car. This is why I keep coming back. Great store.

    Susan Myszkowski
    -
    October 17, 2021

    Ernesto gets 10 stars!! Without me asking he offered his assistance and knowledge from start to finish of my purchase including loading tile into my car! Wow! Someone who does not make you feel like they are doing you a favor by assisting you! Thank you Ernesto and Floor and Decor!

    Michelle Russell
    -
    October 02, 2021

    I went there looking for tile and this place did not disappoint. Great selection and very helpful associates. Special thanks to Katherine she was extremely helpful and answered all of our many questions!!

    Marcus
    -
    October 17, 2021

    Excellent Customer Service! George at the Prodesk provided amazing guidance, attention to detail and a pleasant experience as we completed my order form various stores inventory. My favorite floor and decor in the area!

    Shahid Raja
    -
    October 03, 2021

    I liked some tiles from this store and upon checking it said the tiles are available but when I reached to the place driving around 2 hours one way I found out they have no tiles. I went back home tried to talk to the manager to see if I can find the tiles they told me to order online and they will deliver it to my home. The wait time on hold was always around 1.5-2 hours every time I called them. They were supposed to be delivered two days ago and I was kept telling the driver is on the way to deliver it should be there in a day and it never was. Then I had to call the customer service again and they reached out this location manager to give me a gift card of $250 to use at the same location only as a token of apology for wasting my time and delivery never reaching my location. The manager at the store location denied giving me any compensation or any gift card. Two weeks of my time was wasted going back and forth and waiting on phone for 2 hours. The communication is terrible with this company. They don’t update their store inventory online and it’s a hassle for customers. I had to change my whole plan for the tiles and buy something else. My contractor was upset from this issue as well as his time is also being wasted

    Floor & Decor

    Our Address

    18501 N Frederick Ave, Gaithersburg, MD 20879, USA

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