I was very impressed and extremely pleased by the employees and workers of your company, that worked on my move. Employees like Karla, who helped me schedule the move, but went above and beyond by staying later than her out time on a Sunday, in order to see my furniture, and then giving me her personal cell to video chat so that she could give me a better estimate and order the necessary materials to protect the mirrored furniture that I was moving. The crew that came to our home to move our furniture: Gerardo, Manuel and Jose. I am not impressed easily but these three gentlemen, were incredible. They came on time, worked efficiently, were respectful and moved my furniture with the kind of ease and concern you don't see much anymore these days. Needless to say, they were great, and I was more than happy to have them work on my move. I hope your company continues this level of service with this caliber of employees. I will definitly recommend your company to friends and family. Thank you
Autum from the office was very responsive and easy to work with organizing my move even though my dates were constantly changing. The moving guys were professional, took care to protect my items, and were exceptionally fast. There were no hidden or last minute fees, and payment was quick and easy. Excalibur was not my lowest quote, but I'm incredibly satisfied with the work they did. It's worth paying a little extra for quality.
A competitor of Excalibur called me up in follow-up on a moving job I had bid on. I had not committed, due to some pending questions about where I was going to move to. The sales rep indicated that their price per hour had gone up while I was waiting to decide, chiding me for having not committed earlier. While I was absolutely prepared to pay the higher rate - markets are markets - the unprofessionalism and insulting tone of this stranger led me to hang up on him and tell him to lose my number. I went online and found Excalibur. Their representative "Autumn" (I think she spells it that way) called me back quickly and was detailed, extremely professional and respectful. The quote per hour was almost twice that of her competitor's higher number (maybe for a 3-man crew v 2, not sure), but dear heaven it's clear that you get what you pay for. I gave her a credit card number on the spot and I am looking forward to working with Excalibur next month for my move. Excalibur better give Autumn a damn raise. If they don't, I am going to ask my law firm to poach her with extreme prejudice to our office.
Had to move a large, sensitive machine into a truck, not easy and was very nervous. Eli and Autum were just A+ to deal with, as were the rest of the team they sent. They have a can do attitude, that goes a long way. Very upfront about charges and cost, remember nothing goes to plan. Eli was very straightforward about that if extra stuff had to be done, or material moved not quoted, that is fair enough, and what you could expect. Job was completed. Their communication is excellent, calling me at 6 pm PST was impressive, very responsive. Thank you guys.
So I’ve used Excalibur moving company three times now. The first two experiences were amazing and I just raved about them constantly. I recently just moved and this experience with them was so subpar I was wondering if it was the same company. They were not as fast about the move as they have in the past (I moved during warmer months in the past) and almost seemed to be milking the clock. I understand this is hard work and you want to make the most of your work day, but there was more laughing and talking then work being done. Also, the drive between the two places was 45 minutes, and it took them a hour and 30 minutes to get to the new place because they stopped and got lunch. That’s fine but then we were charged for that time. We basically ended up buying them a $130 lunch. They were also a lot rougher with our stuff and broke some of our stuff during the move. Unfortunately, things were so chaotic, moving is so stressful, and at this point I just wanted them out of my house, I didn’t investigate everything before they left. This experience has definitely made me not want to ever use them again or recommend them to family/friends.
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