Walter is the real deal. He was able to quickly identify the issue, repair it, and address all of my questions in the process. I am thrilled that this company was recommended to me, because they have proven to be both skilled and trustworthy.
Had a condensate pump replaced on my BRYANT Heating system. It leaked within weeks of replacement. Had a second visit by another Technician who adjusted the condensate line because it had poor connection and made it more secure. After he left It leaked worse than the first time i reported the issue. I WAS VERY RELUCTANT TO GO WITH A BUSINESS THAT WAS NOT BBB ACCREDITED. THIS ONE WAS......! LET THIS SPEAK FOR ITSELF.
I paid this company over 8000$ to have two AC units installed in my home. I chose them after researching and finding generally positive reviews. However, my experience has been nothing short of embarrassing. After having my units installed, by the first week they were freezing over and leaking into my 6 month olds room. After promptly calling and reporting the issue, they sent workers to my house 4 consecutive days without resolution to include one worker who came without "the tools needed". This meant days off work and 3-6 hour windows where they twice arrived within 5 minutes of the end of the window. After the last of the 4 visits, I was told someone would be out the following week to repair the unit and the office manager would be calling. The office manager did not call for a week until I called and left an after-hours message voicing my displeasure. The repair man came and ensured the unit was fixed. It immediately froze back up and would not hold the 72 degree temp it was set to just as before. We are now awaiting on week 3 and attempt 6 to have someone fix the unit. The manager called and did not offer the slightest bit of apology and instead, when hearing my baby cry in the background, offered "you sound busy we will be out there later this week." Garbage company and garbage service.
AC compressor was having issues starting reliably. From google searching I had a few ideas for what the issue might be. The tech came out, I explained what had happened and that I just bought the house a year ago and would love to see the condition of everything. He opened up the unit outside, showed me a few parts he thought could be the issue, busted out his multimeter and showed me the values he was receiving from the capacitor (all fine), and then he showed me the faulty contactor, and it was obvious it was bad. Replaced that part on the spot, tested my unit, it started up immediately. Some random small talk back and forth, overall, I'm very pleased. I'm always weary of calling in the professionals because you occasionally get that company that is out to squeeze every dime from you. My first impression of Davis & Davis is the complete opposite. I will only be calling them for all my AC and heating issues.
Andrew and Raymond came on time to install a new humidifier. They were very knowledgeable and extremely efficient.
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