Clawes just completed a project in our house; new hardwood floors in all of the bedrooms, luxury vinyl plank in our basement, a new runner up our stairs and new family room carpet. They did an outstanding job. They moved furniture and put it back in place and cleaned everything up. The crews were large enough that the work was completed quickly even though it was a big job. The house looks fantastic. I highly recommend Clawes!
Fabulous service! Rush job before Thanksgiving to get a room ready for grandmother. Clawes (Mike and Ken) came thru in ALL phases. Made a scheduling miracle happen and the install was first class. No need to look ANYWHERE else if you need flooring!
Absolutely astonishing customer service--very professional and courteous not only at the store but while installation as well. I recently (October) had my family room carpet replaced and the team at the store was very resourceful, knowledgeable and helpful. The installers explained what they would do and how long it would take when they came in to install. I am a stickler for courtesy and professionalism and was impressed. I would highly recommend them.
We had Clawes replace carpets throughout our townhouse earlier this year (2018), and couldn't have been happier with them. The sales staff (we initially met with Ken, but Adam handled most of our interactions) were helpful without being pushy, which is exactly what we needed. But for as great as the sales staff was (and they were), it was the installation staff which really impressed us. Their attention to detail and craftsmanship was remarkable, and when they encountered a difficulty (unexpected laminate flooring under one of our existing carpets) which cost them several extra hours, they did not try to skip out on doing it right (e.g., by just laying the new carpet down on top of the laminate) just because it wasn't in the estimate, nor did they try to charge us for it later. One of them noted to us that taking up the laminate first would make for a better install, and it was clear that this was what was most important to them -- delivering the best possible install, even if it was harder and they didn't get paid for the extra. This is what makes fantastic customer service. If we ever need to get carpets again, we will be looking to Clawes for sure!
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