I called charm clean and asked a price for one bedroom apartment deep clean. Online it says 124$ and the lady said 184$. Then I paid and scheduled for the next day. The apartment was empty and we vacuumed it. It only needs deep clean shampoo and cleaning the bathroom and kitchen. The lady only cleaned the bathroom tab and left everything off. She didn’t touch the kitchen, vacuum the floor or even clean the windows but I paid even extra. She only clean the bath tab and left the house. I called the manager and asked her but the manager was very rude and told me she won’t refund my money. I took pictures as evidence. I recommend you to use other services. This place lack professionalism and they don’t respect their work. They thought I would not return to the apartment to check the status. That’s why they didn’t even touch anything other than bath tab. I think this thing is a scam. I highly recommend you to use other services. Kitchen is the same as I left it, window same, floor hasn’t been shampooed but it says deep clean. I paid extra and get scammed.
This is the third time I've used CharmClean and I am so happy I found them. Booking is extremely easy online . For my initial booking (3 months ago), I got a general cleaning of the house and their price was reasonable. The cleaners were on time, very respectful and friendly. My house smelt wonderful and overall they did an amazing job. Since I had a great first impression, I purchased the monthly subscription and so far no complaints. Also, rescheduling is quick and easy to do online. I highly recommend!
The cleaning itself was pretty good -- certainly better than I do myself. But I had three different teams, and two of them were terrible. One did damage (e.g., rubbed the kitchen paint so hard that it came off the wall in spots), and the other spoke not a word of English so that I couldn't communicate with them. This was despite my specific instructions to management. I was charged a rate higher than that quoted on the phone, which was fraudulent, but I let it go at the time. The company sent me an e-mail to say that it was no longer operating in my zip code, but I don't believe that. I think it's because I complained. There are too many cleaning companies out there to recommend this one.
Great service. I did a one-time deep clean with all the bells and whistles. CharmClean made it easy to schedule, which I greatly appreciate. They sent one person, who was on-time and worked quickly, quietly, and efficiently. I was amazed at how my kitchen looked afterwards! Gleaming! The reason for the 4 instead of 5 stars was I'm not sure I got all the bells and whistles I paid for. I had paid for refrigerator cleaning, which was not done, and there were a few other spots that seemed to be missed. But what was done was done excellently! Would definitely use again.
Was late. Very mediocre interactions, cleaning"meh", doesn't have working phone number.
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