Great team from office to rep to crew. All were polite, professional and on time. The crew had a big job with not only replacing the roof but removal of 2 levels of roof top decks in the tight space of Baltimore row homes. The clean up was constantly being done through the whole project. Great communications between rep and crew. The work crew wasn't just courteous but enjoyable to have around. They worked incredible hard. Also no hard sell from company. Gave multiple roofing options to choose from.
Charm city roofing did a great job replacing my roof. I spoke to other roofers to get estimates and Mac from charm city took his time to explain where the leak might be coming from and offered a good rate. I had a question about a portion of the contract and they reworded it to make me feel better. They arrived early and stayed late to finish the job. Overall outstanding work and would definitely recommend
I hired Charm City Roofing to inspect the roof of a house that I am in the process of purchasing. I was really impressed with their service. The price was pretty average based on all of the quotes I was given for the area, but the service was certainly above average. The job was completed by Darius Zadeh. He was very thorough and ended up saving me a ton of money on the house that supposedly had a brand new roof. He spent a good amount of time up there and provided detailed pictures and videos to explain the damage/poor quality installation issues. They also provided a comprehensive list of repairs that need to be made to insure the longevity of the roof. Their complete inspection report was thorough and provided same day. I was very happy with their service.
It is so hard to find good customer service these days, let alone great customer service. But then we found Charm City Roofing, and needed to search no further! I had reached out to Charm City Roofing at first to get a weather vane removed from my roof. They actively engaged me, even though I wasn't responding to their texts and emails. Come to find out, our homeowners insurance found that more work had to be done than simply a weather vane removal. We tried to get another company to take on the needed repairs, but they weren't responsive, often times going weeks without responding to our texts, emails, and phone calls. Reaching a point of frustration, I searched my Promotional emails and found Charm City Roofing. As soon as I re-engaged them, they were ready! I got a free estimate within days of reaching out. Come to find out, the estimate we had gotten from the other company was grossly inflated. The work was done within a week or so of the estimate. My wife and I are very busy educators, and when it was time for us to go back to start a new school year, we didn't have to worry about having someone in the house. Charm City did it all in excellence without inconvenience to our schedules. When we returned home, our roof was not only brand new and stunning, but they had taken the time to tighten the guardrail to our porch stairs. They left our home better than the way they found it. I would highly recommend Charm City Roofing to anybody!
The team at Charm City Roofing did a phenomenal job repairing the front porch roof in Baltimore City. They were on time, provided quality work and it was done as promised. The quote came in better than competitors and the billing was easy as pie. Mack communicated prior to, during and once the project was complete. There was no BS here. Mack and his team are true professionals. I would definitely recommend them for any roofing job.
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