As someone who did a fair bit of research I have to say their service and communication is astounding. Their prices were better then everyone else's and the product was just as good as other vendors in the area. Any issues I had with the install Oman was quick to fix and stand behind their quality of service guarantee. You really cannot go wrong going with them and I have recommended family for their services since. Save yourself the time/hassle and just go with them.
Tony was a delight to work with. He gave fair prices, and the installation was great. I would recommend highly. And my carpet looks awesome!
I contacted them about a stain on the carpet on a fresh install. The installers finished late and I didn't review until the following day. The house is being ready to be sold so no one is in the home. All I was told was that;' "the installers don't carry anything that can stain.". I never heard back after I sent the requested pictures and then a week later, I was charged on a credit card that I had asked the installer to notate not to charge. It has been over a week and I never got any resolution. My house is going on the market now and I now have to spend money to remove a stain that was on the carpet from day 1. The other down side to this is that my card did not go through and I didn't get a call or notice asking for, what I assume will be, a full payment. NO RESOLUTION TO MY PROBLEM AS OF YET AND I'M SURE NO COMPENSATION FOR THE ISSUES I'M DEALING WITH. The plus to the whole thing is, even though the installer came an hour after the install window and still had to deal with parking issues in our community, they got the job done. Quick and efficient on a what was a very hot day. Thank you to the installers for the work done. My only question is if they saw the stain or not. If they did see the stain it would have been best to just notify the company or the customer. In general the 3 stars are for that reason alone. The initial contact, estimate and procedure was at a minimum 4.8 stars. Thanks C&F EXP. The pictures show the stain in the light and the dark, from the same angle and up close.
I wholeheartedly recommend Carpet & Floor Express in Rockville. The customer service staff, particularly Hooman Ghaemi, was knowledgable, friendly and quite helpful. The installers were punctual, efficient, neat and demonstrated high quality workmanship. Throughout they treated me as if I were having a multi-thousand dollar job done in a Potomac McMansion, instead of what I actually only needed done, which was to replace carpet on two flights of stairs. Do yourself a favor and ignore the cartoon guy pitching carpet on TV commercials. Call Hooman first.
We've worked with Tony of Carpet Express for about 30 years . 3 homes, several rental properties. He always got us a great deal & did a great job. Thanks very much.
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