Used this service a week ago on an emergency basis for our rental townhouse. The renter called B&B for a rush service on a Saturday evening for heating failure and they provided the service-estimate on the same day. The three other companies couldn't do anything due to weekend evening. B&B found a failed blower motor. On Monday, B&B contacted us and said the cost of the replacement motor would be around 1300 plus another 200 for repair ! it's quite a lot of money for a single motor replacement. But, we were busy on Monday meetings and we couldn't take risk to wait for another quote from a different company. More because, we didn't want our renter lady to suffer another day without heating. So without searching on the internet, we went on scheduling the service on the same day. The service guy named Junior came on time and finished the job very nicely within two hours. He explained a protection plan for one year and we took one year service that will cover one more inspection in spring and cover labor charges for the next one year. Happy with the service but we wish they were more transparent on the cost of the installed parts. No blower motor costs anywhere near to $1300, we found most reputed brands including Goodman has price range of 300-500. Come on !! We are sure the company can not tell us the detail of the motor they installed. If they do, we will change this review to five star.
Joan [John] A did a super job for the regular maintenance of the heating system. He is professional, thorough, and knowledgeable. He communicates well to explain how the system works and why he's replacing a part or a filter. Very glad for his work on the system today and appreciate B&B's work.
We have been working with B&B for a couple of years. Last year, we needed to have our old air handler replaced. The B&B team was highly professional and competent. We did not price shop primarily because our experience with B&B gave us confidence that the installation and equipment would be quality. We have not been disappointed. This autumn, we had our heating system checked for the winter. Joan Almonte arrived early and provided us excellent service.
Daniel, Manuel and Antonio arrived on time to install and replace a 37 year old central air conditioner. The main unit was up 3 flights of stairs. They did the installation quietly, with the most utmost professionalism, left the house immaculate, were very kind to me and did a superb job. I also used B&B for the installation of a new heating system this past winter. I would never use anyone else and have already recommended them to friends. They finished the complete job in 2 days, they tested it and showed me everything. I cannot recommend the company and the 3 men who came highly enough. I also received excellent advice and support from the office staff. Bobbie Neuman
We have Bob T come always as he has the experience and know-how to solve any problem. He closed a basement return that led to cooling on the ground and first floors during the summer that saved me money and made life more comfortable. Thanks Bob
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