They did a great job replacing my hot water heater. Great customer service and price.
I really tried to give this company the benefit of the doubt. My HVAC system needed to be recharged. I called AVS and told them what I needed and I made it very clear that I wanted it to be charged using the subcooling method. I was told that's not a problem and they had someone that could come out the same day! I was told that I would pay by the pound of refrigerant and they would weigh it before and after the charging. I agreed. The tech came out and wouldn't you guess, he didn't have the equipment to charge using subcooling. He used the VERY old technique of sightglass charging. The tech did not weigh the tank before or after charging and told me how much I needed before even putting it in the system. He didn't know if the air handler was 2' away or 100' away. There is no way he could have known how much he was going to need to add. I don't know if I underpaid or overpaid because I have no idea how much he actually put in. After agreeing to pay because I was grateful to have them come same day, I spoke to the gentleman who schedules appointments again. I explained that he agreed he was going to send someone who can properly charge my system but he failed to do so. He agreed and said that the next time one of his two employees who have the proper equipment are in the area, he would stop by and make the necessary adjustments, free of charge. I thanked him and waited for a call. I called back after 2 weeks, I was told he would be coming soon. I called after 2 weeks. Same thing. Four months later, I can't even get them to call me back. I left a message saying I would resort to an online review because they did not deliver on their word. Clearly they didn't care. For most people this would not matter, but our system was having dehumidifying issues and I specifically requested to have the work done a certain way, which it was not. Then the fact they couldn't get someone out to our place in 4 months to do the work is unacceptable.
I called Anil based on reference from my friend, his service started over phone itself to check on the furnace and other related areas. Next day he came to our home and identified the issue with his great amount of experience max of 10 min. The cost he offered was very reasonable compared to the market prices. I recommend his service.
My A/C broke down a few days before July 4 2021 and the company that had the service contract told me it needed a new motor and capacitor and that they could not come to fix it until after July 5 despite the fact it was sweltering hot and I'm 70 yrs old. I was never able to speak to a manager to complain. So I called AVS and they came right away on July 4 and fixed it for one third the price of the other company and said it did not need a motor and this saved me a lot of money. I signed a service contract with AVS on the spot and canceled the other company. AVS was honest, professional and I had no problem talking to their manager. I highly recommend them.
Was able to get same day service. Really happy that they were able to diagnose my AC issue and get it fixed the same day. Very courteous and respectful and super friendly with my dog. I would absolutely hire them again for any issues!
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