Ms. CorNeice was very pleasant, attentive and thoughtful during the entire process of this transaction. She stayed with me to ensure all details were addressed and satisfied. Good experience.
HORRIBLE!!!! Customer service is terrible. I ordered a sectional because I was promised the delivery would definitely take place before the date I needed my item by. When I called to check the status I am told it will be a month after the quoted date. When I go in to cancel the order, I am charged a fee. I would have never ordered the item if I was not given the wrong delivery date. The salesperson wanted to get a sale, I was promised a date which was not correct and I was charged a fee for this. When speaking to the manger there was no understanding of the situation, nor was he friendly or provided good customer service. He did not care to hear that his employee provided inaccurate information, so I should not have been charged a fee.
Very rude employees. As young responsible black adults, me and my wife walk into the store to shop for our new home. Not a word was said to us by any of the employees. We walked through the whole store and out. Not a fly came by us to asked if we need help. It’s ridiculous how people stereotype young black people. I’m sure if it was a white person young or old, someone would have walked up to them and offer help. Employees at Ashley’s Furniture at Capital Heights need to do better. Just saying!!!
Ready to waste your money ? Go to this store you will get what you want. SMH they are not professional and thieves, it is really sad for me to be in that position in the store, but hopefully it get shut down soon.
I’m still waiting on my Mattress I ordered in July! I’ve called the store several times and can’t get in touch with the manager, and today she is off…SMH I will never purchase anything from this store ever again and I encourage you not to buy anything from here either, it’s a big head ache!
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