Receptionist wouldn't give me the time of day to explain what I was calling about. I told her I knew what my dogs problem was and was looking for some helpful guidance, and I quote her response, "We can't give advice if we haven't seen the dog ... If you know what the problem is, why don't you take care of it yourself?" I replied, would you please let me explain?" (Cut off) she replied, "Are you making an appointment?" ...I just said, "OH okay, sorry..." Then she laughed and hung up. 1. I am new to the area 2. My dog has severe Kidneys disease 3. I have already spent roughly $6000 in vet bills back in April 2021. 4. Was just wondering if they could have gave me some home remedy advice for my Lab, since he is having a difficult time controlling his ability to urinate, and after explaining the situation figure out if it would be best to put him down, because he is just getting worse and if I was to go that route, what would be the options moving forward. 5. This is an extremely tough decision, just wanted to talk with a vet for 5 min to see what the best course of action would be to take. This lady wouldn't give me the time of day.
Made an appointment because my dog broke a claw super deep in the quik. Paid extra for an emergency visit. I dropped my dog at 9:00 a.m. At 12:30 p.m. the vet called and said they were just getting to my dog. Several more hours went by and I started calling but couldn't get anyone to answer the phone. So I headed to vet because I was going to get my dog regardless. Doctor said there was no broken claw so they just clipped her nails. The pics show the broken claw even after the nail clipping. Will never go back here.
I do not recommend this veterinarian service. Very unprofessional and extremely rude via phone and email. There are plenty of other veterinarian services in the area that treat respectfully their clients and pets!
I just called to ask for neutering services for a stray cat I had taken in. The women on the phone was the most rude and unprofessional I’ve ever met. She Proceeded to say that I needed to schedule an appointment for vaccinations and a well check up. I understand this and would absolutely proceed to make the appointment for this in order for my cat getting neutered. I’m not made of money and I didn’t wanna leave the cat on the streets so I need to make sure that I would have an estimate on how much money I needed to save up before I could bring the cat there. But instead of giving me any type of estimate over the phone which is fine if you can’t. She chose to say “ Well we’re not some random quick turnaround clinic if that’s what you’re looking for”. Well thank you so much whoever I spoke with on the phone for showing me that I will never ever recommend this clinic to a friend or even a stranger. Horrific customer service
A bit pricey for an emergency visit, but over all the visit was much less than going to the emergency animal hospital and that was my other option. My cat had a uti and I could not get in anywhere else in a decent time frame. They got me in same day. We left with antibiotics and pain meds. She's a totally different cat now.
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