I've used ACE since the 1990s when I converted my furnace from oil to gas and then added central air. They have always provided high quality service at a good price. Seven years ago we bought a new Lennox furnace from them and I decided it's now time to put it and my air conditioner under a maintenance service contract. Their technician showed up within the time window promised. He was friendly, professional and did a great job. I've also talked the number of ACE employees over the years and from what they've told me it's a great place to work.
Clark C arrived with a mask and his courteous attitude. He performed a thorough check of the heating system. Ace has always had excellent customer relations and service techs.
Professional and personable.
We have been using ACE for over 10 years now. They are an amazing company! Their staff and technicians are very professional and knowledgeable. They are extremely responsive and helpful. Highly recommend maintaining a service contract with them too. They take care of their customers with exemplary customer service!
I used ACE to install a new Lennox HVAC unit in 2016 for our three level townhouse in Falls Church. It wasn't the most expensive unit, but it was a nice one that had some 'smart' innovative features. While it worked decently well for the first two years, we started having issues with the AC not cooling our home in 2019. We had ACE come out several times and seemed to fix the issues, but after a few days, it would go back to not cooling properly. Eventually I was running out of patients and tired of our home being 5-10 degrees warmer than the outside temp. As Spring transitioned to Summer this year (2020), I escalated my concerns and frustration to Neal in ACE's office. He reviewed my customer records and agreed that what we were experiencing was unacceptable. He committed to fixing the issues permanently at no cost to us. It took a couple of diagnostic and repair visits, but he followed through 100% with his commitment and didn't charge us a penny. Our home has never been this cool and comfortable during the summer, and it's been so nice given the 95-100 degree days we've had this year. It is wonderful to work with a company that stands behind their work. I ABSOLUTELY recommend ACE to anyone looking for help with their air conditioning and heating needs!
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